Account access
Use “Forgot password?” on the sign-in screen for email/password accounts. Apple or Google sign-in must use the same provider and email originally connected to your account.
Caddie desk
How can we help?
For account access, a missing course, a stubborn scorecard, or launch questions, start here.
Location & GPS
Pin High needs foreground location permission for live yardages and nearby-course sorting. Scorekeeping works without it. Check device Settings → Privacy & Security → Location Services if GPS is unavailable.
Scores not syncing
Keep Pin High open briefly when service returns. The app queues score updates during spotty course reception and shows sync state in the live round.
Missing or wrong course
From course search, use “Request a missing course.” For bad tees, par, yardage, handicap, rating, slope, or GPS data, open the course correction form.
Export your data
Open Profile → Account & support → Export my data. The export contains supported profile, golf, social, and operational records, with push tokens redacted.
Delete your account
Open Profile → Account & support → Permanently delete account. If you cannot sign in, follow the instructions on our deletion page.
Still stuck?
Email samjandris@gmail.com with your device type, app version, what you expected, and what happened. Screenshots help. Never send your password, verification code, or authentication token.